Return Policy, Shipping Policy, Damaged Goods Policy

Return Policy

Aquasana® offers the Aquasana “Pure Satisfaction” Guarantee!

In summary:

Every Aquasana product is guaranteed to perform at or above your expectations, or Aquasana will buy it back from you, it's that simple!

When you buy an Aquasana product you can be sure that the quality and value are backed by a 100% Money Back Guarantee!
Try our products for 60 days! (90 Days For The Rhino EQ-300™)
Sun Water Systems™, Inc., the manufacturer of the Aquasana products, offers highest quality products to valued customers at the most affordable prices possible.
Any time within the 60 day trial period, (90 Days For The Rhino EQ-300) which begins when you receive your order, you may contact the manufacturer using the contact information enclosed in the packaging, or you can find contact information at aquasana.com, to request a return authorization code (RAC). This code entitles you to a full refund of the purchase price for the product(s) you ordered... no questions asked!
All you have to do is write this code on the outside of the package and return it to the provided address, and you will be refunded the full purchase price of the returned product.
All Aquasana products are made in the USA, certified to the highest industry standards and are covered by the Aquasana "Pure Satisfaction" Guarantee.
Aquasana products have the highest rate of customer satisfaction in our industry!
"Pure Satisfaction" means that you'll be 100% satisfied, If not, we'll refund 100% of your purchase, It's that simple!
Aquasana Water Enhancement
“It will change the way you live”

Shipping Policy

Get FREE SHIPPING anywhere in North America! Products usually ship within one business day of order and are shipped UPS ground or other carrier. Occasionally a shipment will be delayed a few days but rarely longer than that.